Pipelineplus ConsultingClient Feedback
Strengthen relationships. Surface opportunities. Sharpen your competitive edge.
Client feedback is among the most effective and often overlooked tools in strategic client development. Yet many professional services firms lack the internal resources to conduct interviews, synthesize insights, and ensure consistent follow-through. PipelinePlus provides the structure and support to ensure your feedback initiative drives measurable results.
A Structured, End-to-End Process
The engagement begins with a planning session to define objectives, identify the right clients, and determine the scope of inquiry. From there, we tailor interview questions to surface insights around satisfaction, service delivery, pricing sensitivities, and growth potential.
As a neutral third party, we’re able to ask direct questions that clients often answer more candidly. Our team manages all interview logistics and delivers a detailed report including verbatim feedback, key themes, competitive intelligence, and recommended next steps.
To ensure momentum, we facilitate a follow-up session with your relationship partners to help them prioritize actions and address client needs promptly. This final step is essential; without it, opportunities are often overlooked, and the program's value diminishes.
Flexible Delivery Models
This program can be delivered in multiple formats to suit your firm’s needs. Some firms begin with a one-time engagement focused on a strategic client or industry group. Others use it as a pilot to introduce a broader feedback initiative. For firms seeking a comprehensive approach, the program can scale into a firmwide strategy supported by internal champions and our continued guidance.
Regardless of scope, the objective remains consistent: equip your firm with a reliable, repeatable method for strengthening relationships, expanding key accounts, and enhancing client loyalty.
Market Leaders PodcastHear How Top Firms Handle Feedback Conversations
Listen to short conversations about how GCs and partners navigate sensitive feedback—with takeaways you can apply immediately.
Turn Feedback into a Strategic Advantage
Connect with us to explore how a structured feedback program can help your firm strengthen relationships, uncover growth opportunities, and improve client retention.