Setting your annual billable rate increase, and how to tell your clients is stressful for fear clients will switch providers.

You have at least three phone numbers (home, office, and cell), at least two email addresses (work and personal), and at least two social media accounts (Facebook and LinkedIn). You can be texted, tweeted, emailed, snail-mailed, and even faxed.

The law firm business model is inherently reactive. You wait for a client to call with a problem. You respond with a solution that could take a few minutes (but hopefully takes years), and when it’s over, you wait for another client to call.

Don’t expect to land the prospect at the first interaction. Instead, find ways.