Client-centricity isn’t about collecting more feedback; it’s about creating the conditions for honest, ongoing dialogue.

In this Legal Lift virtual panel, law firm leaders and in-house counsel will explore how both sides can start relationships on the right foot and take shared responsibility for building consistent, meaningful feedback into matters, long before a post-matter survey is sent.

Topics include:

• Why traditional client surveys often miss the mark

• How early conversations—on both sides—shape trust and transparency

• Practical ways firms and in-house counsel can normalize feedback during matters

• What each side needs to do differently to make feedback useful, timely, and actionable