Ep.55 - "Emotional Intelligence and Client Service" with Rich Bracken

Written By Alcyone Reserve

Join David Ackert as he interviews Rich Bracken, Director of Business Development at Fredrikson & Byron, in this episode of the Market Leaders Podcast.

Tune in to hear them discuss:

  • What emotional intelligence actually means, and how understanding it builds resilience in the face of uncertainty

  • How learned behaviors within law firms can impact cross-selling, and lead to overlooked client needs

  • How to get over long-standing anxieties and identify triggers that impact your mental health

  • How remote work is changing and redefining opportunities for leadership

Alcyone Reserve

Alcyone Reserve is a Port Townsend-based brand and multimedia studio specializing in Squarespace website design, video production, event displays, and branding. Led by Alex Liberato, we craft clear, compelling visuals and digital experiences that help businesses shine. Whether creating user-friendly websites or eye-catching marketing materials, we bring a creative, thoughtful approach to every project.

https://www.alcyonereserve.com
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Ep.56 - "Restructuring & Redefining the Business Development Function" with Mark Howe
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Ep.54 - "The Leadership Opportunity in Law Firms" with Nora Shearer